FAG bearing supplier · Wan Chai, Hong Kong · Serving heavy-equipment maintenance worldwide
Straight answers from Heavy Industrial Machinery Company, an FAG bearing supplier serving customers worldwide. Find out how to state special versions, add sleeves and housings, list each bearing position, and get a written quote before your shutdown.
Try "withdrawal sleeve", "clearance" or "shutdown date".
Most wrong deliveries and site shortages come from three gaps: a missing special version, missing sleeves or housings, and a slow reference check after a failure. Each one is fixed in the enquiry, before the quote.
Copy the complete FAG designation from the old bearing or the equipment documentation, including every suffix, and say in words which duty it is for: vibrating equipment or elevated temperature.
Yes. Adapter sleeves, withdrawal sleeves and housings can be quoted on the same enquiry as the bearing they belong to, so the mounting set arrives complete for the shutdown.
Send photos of the markings on the failed bearing, the equipment type and the bearing position on WhatsApp straight away. The reference and version are confirmed with you before the quote is issued.
An FAG bearing for vibrating screens or hot equipment is identified by its complete designation, not just the base size. Quote it in full and the version can be checked before any price is given.
The full designation is the only way to tell a standard bearing from a version made for a specific duty. Two bearings can share the same boundary dimensions but differ in cage, clearance or heat treatment. A shortened code risks a bearing that fits the shaft but not the operating conditions.
They are confirmed against your stated duty before the quote is accepted. Tell us the required clearance class and whether the position is under vibration or elevated temperature. Reliability engineers can also add load direction, misalignment and lubrication details so the reference is checked against the real duty.
Any alternative is shown on a separate line and marked as an alternative, never swapped in silently. Tell us in your enquiry whether alternatives may be considered at all. The requested reference always stays on the quote for comparison.
The buyer approves every technical change. A different version, clearance or series is only supplied after your written approval. This keeps the decision with your maintenance and reliability team.
Housings and sleeves should be listed directly under the bearing they mount, on the same enquiry. That way the full set can be quoted and checked together before a mill or crusher shutdown.
Put each accessory on its own line under its bearing, with its own quantity. Example: position number, bearing designation, then adapter or withdrawal sleeve, then housing. Do not group all sleeves at the end of the list, because that is where mismatches happen.
The parts most often left off are adapter sleeves, withdrawal sleeves and housing-related parts. The bearing is ordered, but the sleeve it mounts on is not, and the crew is left waiting on site. Check every tapered-bore bearing on your list for its sleeve before you send it.
Give us the designation marked on the existing sleeve; that is the clearest answer. An adapter sleeve clamps a tapered-bore bearing onto a plain shaft. A withdrawal sleeve is pressed in between shaft and bearing and pulled out to remove it. If the marking is unreadable, send photos and the shaft details.
Number every bearing position separately and never merge them into one total quantity. One enquiry can cover many positions on planned maintenance, but each position needs its own line, version and accessories.
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Add the shutdown date, destination country and postcode, and the date the goods are needed.
Yes, as long as each line names its site, equipment and position. Maintenance contractors can send one mixed list; keeping it sorted by site makes the check and delivery simpler. Both one-off urgent replacements and planned overhaul orders are handled.
Every quote is written and lists the items you need to compare and approve. Review specs, quantities, delivery details, payment and commercial terms before you place the order.
| Quote item | What you check |
|---|---|
| Product designation & quantity | Matches each numbered position |
| Price & currency | Unit and line totals |
| Stock status & estimated lead time | Fits your shutdown date |
| Quote validity | Approval window for your team |
| Freight or tax terms | Where they apply |
It includes designation, quantity, price and currency, stock status, estimated lead time, quote validity and any freight or tax terms that apply. Alternatives, if any, appear on separate marked lines.
Name the documents you need in the enquiry and ask which can actually be supplied for that order. The answer is given per order, before you accept the quote, so there are no surprises at receiving.
They are confirmed together with you after the order, before dispatch. Agree the transport method, the shipping schedule and the transport documents your import or site needs. Give the destination country and postcode early so freight can be quoted correctly.
On arrival, check product labels, quantities and visible condition against the order. If anything differs, contact us with the order number and photos so it can be handled.
Send the order number and photos of the label, the quantity and the issue to info@fagome.com or WhatsApp +852 5916 7539. Clear photos of the labels speed up the check.
"The FAG tapered roller bearings we ordered for a large gearbox on a material handling crane were supplied to the correct execution. Our engineer measured the fit on arrival and it matched the catalog."
Send the list once, complete, and get a written quote with stock status, lead time and terms. Heavy Industrial Machinery Company supplies FAG bearings and mounting accessories to customers worldwide from .
